images-9Meetings are an important tool to align and coordinate multiple people. Each meeting requires a chairman or chairwoman who steers this process in order to ensure that the meeting is held in an efficient way without wasting the participant’s time. The following rules help you to become a good meeting chairman.

1) Confirm the objective of the meeting:

Everybody needs to be aligned on the purpose of the meeting at the beginning. This reduces unnecessary side discussions. Teams also work better when having a common goal. I therefore recommend starting each meeting with a greeting and the statement of the objectives for this specific meeting.

images-72) Define key roles:

Every meeting requires three key roles to function.

- The chairman moderates the meeting and manages the time and the agenda. It is his/her responsibility to start and end the meeting on time.

- The administrator takes the minutes and records decisions and action items. In the ideal case the administrator also follows-up on the action items to make sure that the responsible persons implement them. If there is a follow-up meeting the administrator reports on the implementation progress.

- The participants contribute to the meeting with their ideas and also are responsible for the implementation of tasks. Never assign tasks to people  who are not present at the meeting. If the task itself cannot be completed by any of the participants assign someone to delegate it to the appropriate person. Since the participants are supposed to contribute with their thoughts it is important to reduce distractions. Don’t allow people to use their laptops or mobile devices to check or write e-mails during the meeting.

3) Summarize at the end of each agenda item:

Confirm all action items and decisions made at the end of each agenda item. This ensures that you can really close the item and helps the minute taker too. You might also ask the minute taker if he has any questions. The better the minutes are the less work you will have later in checking them.

4) Write and confirm minutes during the meeting:

images-14I have seen a company that had two projectors with two screens in each meeting room. One screen was to share the presentation material related to the agenda. The second screen was usually reserved for the minute taker and every participant confirmed that the wording of the minutes correct. This procedure allows agreeing on the minutes during the meeting so that there is no necessity to send around drafts for confirmation. This saves time to all participants and the implementation of actions and decisions starts immediately after the meeting.

If you do not have the space or budget for such a technically perfect solution you can also help yourself with a large display on the meeting table or by reading the wording of the minutes loudly at the end of each agenda item.

5) Close the meeting on time:

images-11As a general principle you should close each meeting on time, regardless if you are the chairman or a participant. As a chairman people will very soon know you habit and act in a way that in a way that allows finishing all items within the planned time. As a participant you can state that you have to go to the next meeting or that you scheduled a phone call. Finishing a meeting on time is not only a good time saver but also a courtesy to all other participants who have busy schedules too.

6) Properly close the meeting:

When the meeting come to an end properly close it. Thank all participants for their contributions and confirm the most important decisions and action items. If you know that the ream requires another meeting on this project or topic immediately arrange the schedule for the next meeting. With everyone at the table it requires significantly less coordination effort. What usually might take up to an hour or more will be completed within a few minutes.

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images-5One of the first things to learn is time management is to write things down - even if you have a good memory. Scientific research showed that we remember much more things when we write them down. According to Baddeley’s model of working memory our memory consists of a phonological loop, a visual and an episodic loop. These loops represent short time memory and it seems that they reinforce each other. This means that the probability to remember something is much higher if you write it down - even if you don’t need the notes later.

The second reason for taking notes is that you free your mind. Permanently reminding yourself that you don’t have to forget this or that simply causes stress. Once you wrote down all items you can focus your mind on achieving the task you are currently working on.

imagesI therefore recommend having a note pad with you where you takes meeting notes, reminders or where you can do brainstorming. Taking it with allows you to also turn idle time into productive time - regardless where you are . Although I am a large fan of electronic devices I believe that there is no alternative to having an A4 note pad, so that you are quick and also have sufficient space. On top of the paper you might also use an electronic help such as evernote in case you travel a lot. It allows you to take quick notes by voice, picture or text through your mobile phone and automatically synchronizes it with you PC at work or at home.

images-3It is absolutely mandatory that you plan a fixed time to review your notes once a day. The best time to do this is when you plan your day. During this time you transfer tasks into your to-do list, update your calendar and schedule other activities related to your notes.

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Nov

21

Meetings that commence with delay are wasting all attendant’s time. If you are the organizer of a meeting, you can use a few techniques to increase the probability that your meeting will start o time.

1) Invitation:

State that the meeting will start sharp at the scheduled time. Make sure that all information such as building or meeting room name are on the invitation so that there are no excuses.

2) Reminder:

Send a reminder to the participants about 30 minutes before the meeting starts also confirming that the meeting commences sharp at the scheduled time.

3) Running the meeting:

First, you must be there on time! Close the door of the meeting room and start the meeting regardless of other people’s absence. In case of too many people missing you can also call the meeting off. Make sure that the meeting terminates as scheduled. If people come late there is less time for the meeting itself. You might also mark the latecomers in the meeting minutes if you find it useful.

4) Credits:

If you can, establish a system where latecomers have to pay into a central pot. This money shall hurt a little bit of you are late always. Regularly spend the money for the community on cake, coffee or other stuff. State that these benefits are with regards from the latecomers.

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Our calendars at work often are full of meetings. The main problem with this is that your work does not get done during this time. If you are in meetings from the morning to the evening your email inbox flows over and your to-do list does not get shorter but longer.

If this is true for you I recommend to scrutinize your meetings using the following criteria:

  • What am I supposed to contribute? If I just need information is it enough if I only receive the meeting minutes? What happened if you were not attending the meeting?
  • Is it really mandatory to meet physically or can the meeting also be made in a teleconference? They often are shorter and you can do it from your desk without moving to a meeting room.
  • Can you receive the information or confirmation required by sending an email?

There is no question that meetings are an important part of communication at work. But if these questions help you reducing just 10% of your meeting time, consider what you can all achieve during this precious time.

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Oct

30

Any meeting requires proper meeting minutes to ensure proper documentation of decisions and clarity on actions to be taken.  Good meeting minutes need to comply with a number of soft and hard criteria, which are summarized below:
1) Preparation:
Make sure that you sit next to the chairperson, so that you can easily clarify or confirm items. You should also have the agenda printed on paper in front of you. Collect the material to be presented in advance, this will make it easier to understand the contents and you don’t need to collect them after the meeting which can cause delay in distributing the minutes.
In case you have to take the minutes for a large meeting where you do not know every person, it is good to circulate a paper, where everybody inserts his or her name.
2) Use a template:
Using a template has the advantage that all meeting minutes have a similar look making it easy to read and understand them. It also improves the quality of meetings since it is less likely that you forget some formal aspects of the meeting minutes. As a minimum the template should include the following information:
  • Name of the meeting
  • Date and time of the meeting
  • Location of the meeting
  • Minutes submitted by (your name)
  • Minutes submitted on …
  • Participants
  • Participants which are absent or arrive later
  • Status: Draft / Final
  • Agenda item
  • Agenda item number
  • Name of topic owner
  • Category (Task, Decision, Information)
  • Due Date (for actions)
  • Person in Charge (for actions) 
3) Categorize items:
Each item in the meeting minutes should state if it is for information, for decision or for action.
4) Include attachments:
Make sure that all material presented is included in the minutes. If you want to check minutes much later it will be much easier since everything is stored together.
5) Confirm your understanding:
Each time an agenda item is closed you quickly jump in and confirm what you included into the minutes. With this method you make sure that everybody is aligned and reduce future corrections of the minutes.
6) Circulate the draft first:
Before you send out the final minutes you should share the draft with the participants so that they can correct it. After this has been completed, you can send out the final version.
In case your meeting room allow to fix a second projector, you can write the minutes on the second screen during the meeting and ask the participants to confirm the contents on the spot. The minutes are completed when the meeting ends and you can immediately distribute them.
7) Store the file:
Store the file with the minutes in a common place. Ideally the file name includes the date, so that the files automatically sort chronologically.
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The advance of globalization leads to an increase of communication over multiple time zones. A few basic principles will help you managing international phone calls and conferences effectively.

1) Outlook invitations:

When sending outlook invitations to a person in another time-zone the time will automatically adjust to the receivers time-zone. However, it proved to be very useful to also add the time information of one zone into the title as a reference for all who might not be sure.

2) Check other participants time zones:

As a courtesy to your partners you better check their local time before sending out an invitation. If you are not sure you can check and compare time-zones on various websites:

In some countries you also need to be aware of changes in winter- and summertime. When the change occurs twice a year the clock is moved one hour forward or backward.

3) Be careful with dates:

Especially when crossing the date line there is a high risk of setting the right time but the wrong date. Make yourself familiar on which of the countries you are dealing with you cross a date line.

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 A good agenda is a powerful tool to steer a meeting effectively. If you are in charge of organizing a meeting besides defining the schedule you will have to define the agenda. A good meeting agenda includes the following items:

  • Date and time
  • Meeting location
  • Participants & guests
  • Excused absentees
  • Optional: Dresscode (e.g. for offsite meetings)
  • Agenda item name
  • Agenda item type (Information, decision, action)
  • Agenda item duration
  • Agenda item owners name

Did you ever experience a discussion at the beginning of a meeting on who was to take the minutes? A very effective way to avoid such discussions is to already name the person who will take the minutes in the agenda which is distributed before the meeting. For regular meetings you might have an order (most common is alphabetic) so that it is everyone’s turn in a while.

Last but not least - follow your agenda during the meeting. 

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Sep

30

Don’t pack your entire day full with meetings and tasks. Things don’t always go as planned and you need some buffer.  You can assume that in average only 50% of the things you plan on doing a day will actually get done. As you result you will not be able to complete your agenda and many important things might remain uncompleted.

I recommend to keep 30% percent buffer in your day and to ideally also plan some short relaxation breaks. As a result you will be less exhausted, be more productive and - in the end - achieve more.

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Aug

22

Insist on having an agenda for each and every meeting (unless it is about personnel feedback). A meeting agenda should include information such as the topic, the expected duration as well as the nature of the item (decision, information, action, etc.).

It might also make sense to already define who will take the minutes.

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Also define the chairman of the meeting. If you are the one preparing the agenda chances are high that you also will chair the meeting.

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You have a choice to hold meetings at your place or someone else’s one. If you have to visit someone at an external location you will easily spend one hour or even more for getting there. Even within the same office building going to a meeting room or your colleagues office will take you a few minutes and significantly increase the risk of interruptions and distractions by other colleagues you will meet on your way.

I know that there are limitations to schedule all in your place (customers, superiors, politeness, want to see the place of a new client, etc.), but keep this in mind when you schedule meeting. If you can shift only 5% of your meeting you will gain many extra hours per year.

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