An Extra Hour Every Day

Establish the habit of closing each telephone call with a summary of the discussion and especially of the next steps. Since you cannot see the caller’s body language it is a good idea to make sure that there is no misunderstanding and the responsibilities for the next steps are clear. It might require a little bit of extra time but it quickly pays off since it reduces potential clarification calls at a later stage.

Related articles:

• How to manage a phone call list
• Monitor phone call duration
• Schedule phone appointments
• Reduce incoming phone duration
• Closing a conversation
• Prepare your phone calls
• Have a telephone hour