Before making a pone call you should be clear about the objectives of the call. Ideally you prepare a small checklist of items you want to discuss or clarify so that you will not forget anything.
Also make sure that all material you need is available before you pick up the phone. There is nothing more annoying than waiting on the phone until the other person gets sorted.
It is better to sit than to stand during a phone call, because it make you more relaxed.
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[...] - bookmarked by 1 members originally found by whitheringrose on July 16, 2008 Prepare your phone calls http://www.anextrahoureveryday.com/2008/07/06/prepare-your-phone-calls/ - bookmarked by 3 members [...]